1. Your booking
When you make a booking, you guarantee that you have the authority to accept and do accept the terms of these booking conditions. Your contract with Solos Vacations is made once the following steps have been fulfilled:
(a) You have paid the required deposit;
(b) Solos Vacations confirmation invoice has been sent to you. Your contract with Solos Vacations commences on the date of issue of your confirmation invoice. You must check your invoice carefully and raise any queries with Solos Vacations immediately upon receipt. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts.
2. Your payment
Full payment must be made to Solos Vacations at least 56 days prior to departure. If you book less than 56 days prior to departure, you must pay the full price when you book. Payment by Visa, MasterCard or American Express is acceptable, subject to a 2Ͽurcharge. Please note, failure to pay on time will result in cancellation.
3. If you alter your confirmed booking
If you wish to alter or transfer your booking to another date or vacation, after we have sent you the confirmation invoice, we will do our best to arrange this, but we regret that it may not always be possible. You must e-mail or write to us with details of the alteration requested at least 56 days before departure. If a transfer is possible, there will be an administration charge of $50. You will also be required to pay any additional costs or price differences arising. Changes made 55 days or less before departure will incur cancellation charges, see paragraph 5.
4. Included in your vacation price
Details of what’s included in your vacation can be found in the “Useful Information” section on the website. The following items are examples of what is not included: international air travel, vacation insurance, personal expenses, visa fees (where applicable), overseas airport taxes, excess baggage charges, gratuities, sports equipment carriage, local charges for facilities and equipment, any new government compulsory charges.
5. If you cancel your booking
Should you wish to cancel your confirmed booking, notification by email or in writing must be received at our offices from the person who made the booking. Verbal notification is not sufficient. The following charges will apply from the date on which written notification is received by Solos Vacations to compensate Solos for estimated losses and expenses. For scheduled flights, regional flights and flights with no-frills airlines, 100ϼancellation charges may apply regardless of the time you tell us. If the reason for your cancellation is covered under the terms of your insurance policy (we strongly recommend you arrange Travel Insurance at the time of booking) and you follow the procedure laid down by the insurers, you may be able to reclaim the cancellation charges, subject to any policy excess.
Deposit: 10Ͽunless indicated otherwise)
More than 60 days prior to departure: loss of deposit
42 – 60 days: 45Ͽf the total cost of the vacation
16 – 41 days: 75Ͽf the total cost of the vacation
1 – 15 days: 100Ͽf the total cost of the vacation
After departure: 100Ͽf the total cost of the vacation
6. If you have a special request
If you have a special request that does not form part of the arrangements described in the itinerary, please check at time of booking and inform us in writing. We will make every effort to comply with your requests which we will pass to the relevant agent; however, we cannot guarantee that requests will be met and they do not form part of our contractual obligations.
7. Solos Vacations prices
We reserve the right to alter the prices of any of the vacations shown on our website. You will be advised of the current price of the vacation that you wish to book before your contract is confirmed. Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services and exchange rates mean that the price of your travel arrangements may change after you have booked. In this case we will absorb, and you will not be charged for, any increase equivalent of 2Ͽf the price, which excludes any administration charges. You will be charged for the amount over and above that, plus an administration charge of $1.00 per person. If this means paying more than 10Ͽf the price you will be entitled to cancel your vacation with a full refund of all monies paid, except for any amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the latest invoice. However, there will be no change within 30 days of your departure. All prices quoted on our website are calculated and bought on rates of exchange in existence at the time of publication.
8. If Solos Vacations alters your booking
Whilst everything will be done to provide the vacations shown, Solos Vacations may occasionally have to change your vacation arrangements or part of them. Solos Vacations reserves the right to do so at any time. Most alterations are minor and should not affect the overall enjoyment of your break. In the case of minor alterations, we will do our best to notify you before departure. If we have to make significant alterations to your arrangements we will notify you as quickly as possible. You may then:
(a) accept the change and the contract will be varied to incorporate the change;
(b)) take an alternative break subject to availability. If the alternative is of a lower price than that originally confirmed, the difference will be refunded to you;
(c) withdraw from the booking completely in which case Solos Vacations will make a full refund of all monies paid by you except for any administration charges paid.
Where any compensation is due, this will be agreed on a reasonable basis and, where appropriate, the terms of International Conventions will apply. Compensation will not be payable if we have to make a significant change due to reasons of force majeure, see paragraph 9. Significant changes include the change of time of departure or arrival by more than 12 hours; change of accommodation to that of a lower category.
9. If Solos Vacations cancels your booking
Cancellation may be necessary in exceptional circumstances and Solos Vacations reserves the right at its absolute discretion to cancel your booking at any time. If this occurs, you will be offered an alternative booking of comparable standard (if available) together with a refund of any price difference or a full and prompt refund of all monies you have paid, except for any amendment charges. Other than for reasons of force majeure or where you fail to make payment in whole or in part, will your booking be cancelled within 4 weeks of departure. Force majeure means unusual and unforeseeable circumstances beyond Solos Vacations’ control or the control of our suppliers, the consequence of which neither Solos Vacations nor its suppliers could avoid even with all due care, including, but not limited to, war, threat of war, riot, civil strife, terrorist activity, (actual or threatened), industrial dispute, unavoidable technical problems with transport, machinery or equipment, power failure, changes imposed by rescheduling or cancellation of flights by an airline, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, epidemics or outbreaks of illness and level of water in rivers. Solos Vacations will not pay any compensation, nor be responsible for any costs or expenses incurred by you as a result, including any additional accommodation, flights, car hire, equipment hire or excursions booked by you.
10. Minimum numbers
All vacations are based on a minimum number and Solos Vacations reserve the right to cancel a tour if such numbers are not reached. You will then have the choice of booking an alternative break with us, changing your departure date at the appropriate additional cost or a reduction depending on cost, or a full refund excluding any amendment charges paid.
11. International conventions
If any international convention applies to or governs any of the services or facilities arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International Conventions which may apply include: in respect of international air travel, the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of the provision of accommodation, the Paris Convention 1962, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. You can get copies of the relevant conventions if you ask us. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these conventions or any other international conventions applicable to your travel arrangements.
Many of these vacations involve travelling and touring, sometimes over large distances and across borders. Whilst we make every effort to adhere to the itinerary printed, it should be understood that changes may be necessary once the vacation has commenced due to influences such as weather, political, or transportation conditions.
13. Changes made after travel
If, after your departure, a significant part of your Package cannot be provided, you will be offered a suitable alternative, if possible. If it is not possible to offer you a suitable alternative or, for good reasons, you do not accept the alternative arrangements, we will return you to the place of your UK international departure. If appropriate, we will also pay you compensation, unless your return has been due to circumstances beyond our control. The amount of compensation will be reasonable, taking account of all the circumstances.
14. Travel insurance
Travel Insurance is intended to provide cover for medical expenses, trip cancellation, lost luggage and other losses incurred whilst travelling. The price of our vacations does not include travel insurance and we strongly recommend that you take out a policy to provide adequate cover for the period from booking to your return home.
If any part of these Booking Conditions is found to be invalid, or unenforceable, then the remainder of the conditions will not be affected, and remain valid and enforceable.